At Cart360.in, we strive to provide high-quality electronics and a hassle-free shopping experience. If you’re not fully satisfied with your purchase, you can return it within the specified period for a refund or exchange, subject to the following terms:

 

Return Window

  • You may return most new, unopened electronics within 5 days from the date of delivery.
  • Returns received after the 7-day period will not be eligible for a refund, exchange, or store credit.

 

Condition of Return

  • All returned products must be in new, unused, and resalable condition.
  • Items must be returned with all original packaging, accessories, and manuals.
  • Products that are damaged or show signs of use cannot be returned unless defective or covered under warranty.

 

Non-Returnable Items

  • The following items cannot be returned:
  • Opened or used electronics (e.g., laptops, smartphones, tablets).
  • Custom-made or personalized products.
  • Software, CDs, or DVDs if the seal has been broken.
  • Gift cards or downloadable products.

 

Defective or Damaged Items

  • If the product you received is defective or damaged, please contact us immediately at dhawan.entp@gmail.com/+91 7838925226.
  • We will offer a replacement or refund based on the issue.
  • In some cases, we may request photo evidence of the defect or damage.

 

Return Process

  • To initiate a return:
  • Contact Us: Reach out to our customer service team at dhawan.entp@gmail.com/+91 7838925226 with your order number and the reason for return.
  • Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and further instructions.
  • Ship Back: Pack the product securely in its original packaging, include all accessories, and affix the RMA label. Please ship the return to the address provided.

 

Refunds and Exchanges

  • Refunds will be issued to the original payment method within 5-10 business days of receiving the returned product.
  • If you prefer an exchange, we will ship the replacement item once the returned item is received and inspected.

 

Return Shipping Costs

  • Free Return Shipping: If the return is due to a defect or shipping error, we will cover the return shipping costs.
  • Customer Pays Return Shipping: If the return is due to a change of mind or any reason other than defect or error, the customer is responsible for return shipping fees.

 

Restocking Fees

  • A restocking fee of up to 15% may be charged for returns of opened or used electronics.

 

Warranty

  • In addition to our return policy, many of our electronics are covered by the manufacturer’s warranty. Please refer to the product’s warranty information for more details.

 

Contact Information

  • For any questions or concerns, please contact us:
  • Email: dhawan.entp@gmail.com
  • Phone: +91 7838925226